Chapter Learning Event
April 26, 2019
Managing Challenging Trainees in the Classroom:
Minimizing Conflict, Maintaining Control
*Please note the revised event date of April 26, 2019 and the location change to Municipal Association of South Carolina for this chapter event only!
WHEN: Friday, April 26, 2019
TIME: 8:00 a.m. - 10:00 a.m.
WHERE: Municipal Association of South Carolina
1411 Gervais Street Columbia, SC 29201
*Visitors may park in the visitor’s parking lot on Bull Street or in the parking garage on floors 4-7.
For directions and parking information click here.
Hot coffee and breakfast will be served.
All trainers have had to manage challenging trainees at one time or another (if you have not, you will). The difficult trainee could be a talker, a know-it-all, an arguer, a complainer, or simply a distracter.
A competent trainer must establish order, maintain control and prevent symptoms of disruptive behavior in the classroom. In addition, the trainer needs to know what to do and what not to do when handling such behavior and how to avoid taking the behavior personally, which involves integrating specific conflict resolution methods.
During this session, we will:
- Recognize, assess and minimize difficult trainee behavior.
- Respond appropriately to difficult trainees without losing control or taking it personally.
- Review appropriate uses of various conflict resolution styles to maintain control in the classroom and make more effective choices.
Join us for this interactive session that will address one of the most inevitable yet difficult training challenges and walk away better equipped to navigate conflict and maintain control.
About the Speaker
Hazel Blake Parker is an experienced facilitator with proven leadership, management and training skills. She is also an author and curriculum developer who takes pride in seeing others succeed.
Ms. Parker holds a BS in Counselor Education and a MS in Individual and Family Development from South Carolina State University. She has continued her education ventures by obtaining certifications in a number of areas including management, diversity, facilitating, parenting, Myers-Briggs Type Indicator, DACUM Occupational Analysis and grant writing.
She is a Certified Family Life Educator and Certified Human Development Consultant who has co-authored four books, and is currently co-writing a Caregiver’s Manual with one of her strategic partners. She has been featured in publications and been a guest speaker on national radio shows about economic empowerment and women's issues.
She is very actively involved in her community, and serves on the board of directors for several non-profit organizations. She is a local member of the Midlands Association for Talent Development (ATD) where she volunteers on the hospitality committee.
Ms. Parker own her own business, Parker Institute for Excellence, LLC, which is dedicated to enhancing the knowledge and skills of others.
For additional information, contact Jada Addison, Vice President of Programs at firstname.lastname@example.org. We look forward to seeing you!